Cookies and privacy policy

1. Who we are
 

A C White Plumbing & Heating is responsible for the personal information we collect and use. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or use our services.
 

2. Information we collect
 

We may collect:

• Your name, address, telephone number and email address.

• Details of your enquiry, property, appointment, quotation, invoice and the work we carry out.

• Payment information where required to process payment. We do not store full card details.

• Communications between you and us, including emails, messages and feedback.

• Technical website information, such as device type, browser, IP address and cookie preferences.
   

3. How we use your information
 

We use your information to:

• Respond to enquiries and arrange appointments.

• Prepare quotations and carry out plumbing, heating, gas, bathroom and related work.

• Send invoices, take payment and maintain service records.

• Meet legal, insurance, tax, health-and-safety and regulatory responsibilities.

• Handle complaints, warranty enquiries and customer service.

• Improve our website and services.

• Send marketing information only where you have agreed for us to do so, or where permitted by law.
   

4. Our lawful bases
 

Under UK data-protection law, we use your information because:

• It is necessary to take steps at your request or to perform a contract with you.

• We have a legal obligation, such as keeping appropriate tax, invoice or safety records.

• It is in our legitimate interests to run and improve our business, respond to customers, prevent fraud and protect our legal rights.

• You have given consent, where consent is required—for example, for certain marketing or non-essential cookies.

You may withdraw consent at any time by contacting us.
 

5. Who we share information with
 

We only share personal information where necessary. This may include:

• Our employees, engineers and trusted contractors where needed to provide the service.

• Payment providers, accountants, insurers and professional advisers.

• Suppliers or manufacturers where required for warranties, parts or product registrations.

• IT, email, website-hosting and website-form providers, including Wix where it processes website data on our behalf.

• Authorities or regulators where we are legally required to share information.

We do not sell your personal information.
 

6. International transfers
 

Some of our website, email or software providers may process information outside the UK. Where this happens, we will use providers that have appropriate safeguards in place for international transfers.
 

7. How long we keep information
 

We keep personal information only for as long as necessary for the purpose it was collected.

As a general guide, we may retain customer, job, quotation and invoice records for up to six years after the end of our relationship with you, where needed for tax, accounting, warranty, insurance or legal purposes. We may keep records longer where the law requires it or a dispute is ongoing.
 

8. Keeping your information safe
 

We take appropriate technical and organisational steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. However, no online system can be guaranteed completely secure.
 

9. Your rights
 

You have rights under UK data-protection law, including the right to:

• Ask for access to the personal information we hold about you.

• Ask us to correct inaccurate information.

• Ask us to delete information in certain circumstances.

• Ask us to restrict or object to certain processing.

• Ask for your information to be transferred to another organisation where applicable.

• Withdraw consent where we rely on consent.

To exercise any of these rights, please contact us using the details above.
 

10. Complaints
 

If you have a concern about how we use your information, please contact us first and we will do our best to resolve it.

You can also complain to the Information Commissioner’s Office:

Website: www.ico.org.uk
Telephone: 0303 123 1113
 

11. Changes to this policy
 

We may update this Privacy Policy from time to time. The latest version will always be available on our website.